Shipping & Returns

Mt Baker Vapor Returns

Welcome to MBV Returns! We are here to make it easy on you, whether you are unsatisfied with the item you purchased, or it does not work properly. 

We cannot accept e-liquid returns due to hygienic reasons, so any return requests for e-liquids will be rejectedIf you are unsatisfied with your e-liquid order, scroll no further, and simply contact our Customer Service Team for assistance. They are available 7 days a week from 7:00 AM to 11:00 pm (MST) by phone at 877-565-8273, by emaiat, or live chat. 

Mt Baker Vapor Warranties

72-Hour DOA Warranty

Dead-on-arrival (DOA) merchandise only. Your Return Request must be submitted within 72 hours of receiving the item.

14-Day Satisfaction Guarantee

No questions asked! Your return request must be submitted within 14 days of receiving your item(s).

30-Day Return Warranty

Unopened/unused merchandise only. Your return request must be submitted within 30 days of receiving the item.

6-Month Malfunction Warranty

For merchandise that arrives functioning, and then begins to malfunction over time. Not eligible if malfunction was caused by user misuse. Your return request must be submitted within 6 months of your purchase date.*

Warranty-Excluded Items

Coils**, loose batteries(18650,26650, etc.)***, e-liquid, SWAG (apparel, stickers, etc), Accessories (empty bottles, battery cases, drip tips, o-rings, etc), & Clearance items. 

*Why does the 6-month warranty require me to submit my return according to the purchase date and not the arrival date like the other warranties? Your shipping tracking number will have expired by then, so we will not be able to confirm the date you received the merchandise. If customers are within a few days of the warranty, we will consider exceptions on a case-by-case basis. 

**Coil returns will be accepted under the DOA Warranty ONLYWe will not approve return requests if your coil works when it arrives and starts tasting burnt afterward. If your coil tastes burnt, please contact our Customer Service Team for further assistance. 

***Loose batteries (1865026650, etc.) returns will be accepted under the 30-Day Return Warranty ONLY, provided you have not removed the clear plastic shrink wrap (if only the box is opened, and the box is not torn, it is okay). 

How To Submit A Return Request

Log in to your Mt Baker Vapor account. Your screen will automatically show your order history. Simply find the order that contains the item(s) you wish to return and click "Return Item(s)." Fill out our Return Request form and submit it when you are finished. Our Customer Service Team will review the return request and reach out to you with further instructions.  We may email you with troubleshooting steps to save you the time of returning the items. 

What can I expect? 

You may or may not be required to send the item back to us, depending on the type of the merchandise it is. However, we may request a photograph or video clip. If you are asked to return the merchandise, we will provide you with a pre-paid shipping label that includes your RMA number. When your item is received at our warehouse, you will be sent a confirmation email with your replacement product or refund, depending on the desired outcome you selected on your return request form. If we do not require that the item be sent back to us, we will issue your replacement or refund immediately. 

Starting from the date your shipping label is e-mailed to you, you will have 5 business days to mail any items back to us, otherwise the Return will be cancelled. Please include all original manufacturing boxing/packaging including replacement glass and o-rings, user manuals, etc.  

Return requests will be rejected if the item depicts user damage or rough use. 

Items we will ask you to send back Items we won't ask you to send back
  • Devices with empty cells (devices that take external batteries as 18650 or 26650
  • Tanks
  • Devices with an internal battery
  • DOA items

Can I exchange my Item(s)?

If your return request is approved, and you want a different device as a replacement, we will provide you with a store credit in the amount you paid for the merchandise. You may use this store credit toward the purchase of any device of your choosing. 

At the order confirmation screen, there will be an option to indicate the use of your Store Credit. Be sure to click "Proceed" and not "Pay with Credit Card" to apply the credit and move on to the next step. Just ensure that the credit is successfully applied to your purchase before entering any other form of payment.